About Ethiopost
Ethiopost is Ethiopia’s primary postal service provider with over 1,800 employees, serving millions of customers across the country. Beyond mail delivery, Ethiopost offers financial services and logistics solutions, contributing greatly to the nation’s socio-economic development. The organization values innovation, inclusivity, and employee growth, providing a supportive and rewarding work environment.
Job Position: Call Center Officer
- Location: Addis Ababa, Ethiopia
- Employment Type: Permanent
- Education: BA Degree (0 years experience) or College Diploma + TVET Level IV (0 years experience)
- Skills Required: Strong communication, customer handling, problem-solving
Key Responsibilities
- Handle inbound calls and respond to customer inquiries professionally.
- Provide accurate information about services and policies.
- Resolve complaints and escalate complex issues when necessary.
- Maintain detailed customer records using CRM tools.
- Identify upselling or cross-selling opportunities.
- Meet customer service performance targets.
- Collaborate with team members and participate in training programs.
Employee Benefits
- Comprehensive Health Insurance
- Annual Medical Coverage
- Life & Disability Insurance
- Transport Allowance
- Retirement Savings Plan
- Training & Development Opportunities
How to Apply
Interested applicants who meet the requirements can send their applications via email:
Email: reqrutment@ethio.post